The following terms and conditions represent a full arrangement on the parts of all the contracting parties.

  1. The patient or its family shall clearly inform the hol.com.pk Home Care 24/7 services team regarding the Doctor advice, prescription, instructions regarding qualities dosage, route, and preparation of the prescribed injections or infusions.
  2. It shall be the responsibility of the patients or his family to provide the relevant injections or infusion after insuring its date of expiry, content etc.
  3. Under no circumstance shall hol.com.pk Home Care 24/7 or any of its team members be liable or responsible for any unforeseen reactions or adverse effects associated with the prescribed injections or infusions.
  4. Home care services including home visit are offered by relevant service providers which are enlisted on our website. We extremely due care while enlisting standard quality home care services and expect from them to maintain high standard of service with professionalism. However, we cannot guarantee the quality of services offered by them.
  5. For home care visit is available in Lahore from 09 : 00 AM to 07 : 00 PM.
  6. All your information is treated as confidential at all times. Your personal information will never be passed on to anyone other than our medical staff. In order to provide you with the best products and services we store information about the items we have provided you. We ask and store information when you order prescription medicines only, so that we can provide the most appropriate medication.
  7. HOL reserves the right to amend the website and the Terms and Conditions at any time and from time to time without notice to you, and so we urge you to review it periodically to ensure that you agree with any such changes that we make. However, it is your responsibility to check the policy regularly to ensure that you agree with it and your continued use of the website will be deemed to be your acceptance of any changes that we make.
  8. Order details including home visit, corresponding price & service time will be confirmed via phone call by our call center agent.
  9. We usually insure home visit within 2-3 hour(s) after placing order. However, the service time may vary depending upon logistical reasons and staff availability.
  10. HOL reserves the right to amend the website and the Terms and Conditions at any time and from time to time without notice to you, and so we urge you to review it periodically to ensure that you agree with any such changes that we make. However, it is your responsibility to check the policy regularly to ensure that you agree with it and your continued use of the website will be deemed to be your acceptance of any changes that we make.
  11. Rules and Regulations of Home Care Services are as per our agreement, that will be provided at the time of services.

Terms & Conditions: Home Care Service for COVID-19 Positive Patients

We have implemented the following policies to reduce the number of people at our facilities and thereby reduce the risk of infection:

  1. Patients can only be accompanied by ONE ATTENDANT.
  2. Patients who are medically unstable are NOT allowed to use this service.
  3. Everyone is required to wear surgical masks.
  4. All our doctors, nurses and health support staff are required to wear personal protective equipment, appropriate to their work.
  5. Our disinfection and cleaning practices have been intensified.