The objective of HOL.COM.PK is to cater to the needs of patients by extending the services rendered by prestigious health care providers. However we are just providing a bridge between customers and service providers through our website.

  1. Labs services including home sampling are offered by relevant service providers which are enlisted on our website. We extremely due care while enlisting standard quality labs and expect from them to maintain high standard of service with professionalism. However, we cannot guarantee the quality of services offered by them.
  2. Patients using HOL.COM.PK to order test online agree that they have a valid prescription/lab orders from their prescriber to place the request for the desired labs. Before home sampling labs might ask the patients to produce the relevant documentation for the ordered services. HOL holds no responsibility, neither ask its clients to present this proof which will be the sole responsibility of the collecting labs or the centers providing services to confirm and verify the appropriate documentation/paperwork.
  3. Patients are responsible for discussing the abnormal labs results promptly and in a timely fashion with their prescriber for appropriate next action. HOL will make all the efforts to make sure the results are available to the patients in a timely fashion but hold no responsibility for any undesirable adverse outcomes if the patients don’t discuss these with their caregivers or the provider does not act on them in a timely fashion.
  4. For lab test home sample collection service is available in Lahore.
  5. Details including tests ordered, corresponding price & sample collection time will be confirmed via phone call by our call center agent.
  6. We usually insure home sample collection within 2-3 hour(s) after placing order. However, the service time may vary depending upon logistical reasons and staff availability.
  7. HOL reserves the right to amend the website and the Terms and Conditions at any time and from time to time without notice to you, and so we urge you to review it periodically to ensure that you agree with any such changes that we make. However, it is your responsibility to check the policy regularly to ensure that you agree with it and your continued use of the website will be deemed to be your acceptance of any changes that we make.